Shipping Policy

Last Updated: July 31, 2024

1. Introduction

This Shipping Policy outlines the shipping terms and conditions for Holocene Design. Please read it carefully to understand our practices.

2. Shipping Destinations

We ship to addresses worldwide. Please note that delivery times may vary depending on your location.

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping destination and the size and weight of the order. For orders within Melbourne, Victoria, Australia, a flat shipping rate of AUD 15 applies for products up to 5 kg. For items exceeding 5 kg or for other destinations, shipping costs are calculated based on the size and weight of the order. For detailed shipping cost calculations, please refer to the AU Post website at Australia Post. Any applicable customs duties and taxes are the responsibility of the recipient.

4. Processing Time

All orders are processed within 48 hours. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

5. Delivery Estimates

Delivery times are estimated and commence from the date of shipping, rather than the date of order. Estimated delivery times are as follows:

• Domestic (Australia): 2-7 business days

• International: 14-28 business days

Please note that delivery times are only estimates and are not guaranteed.

6. Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

7. Shipping Carriers

We use AU Post for all shipping needs. The carrier used for your order will depend on the shipping destination and service selected.

8. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or destination country regulations. Any such restrictions will be noted on the product page.

9. Delayed or Lost Orders

If your order is delayed or lost, please contact us at info@holocenedesign.com. We will work with the carrier to resolve the issue. Please note that Holocene Design is not responsible for delays caused by customs or other factors beyond our control.

10. Damaged Items

If you received your order and it is damaged, please contact us immediately at info@holocenedesign.com with your order number and a photo of the item’s condition. We will address these on a case-by-case basis.

11. Returns

Please refer to our Return Policy for detailed information on returning products and obtaining refunds. Our Return Policy forms part of these Terms and Conditions.

12. Incorrect or Missing Items

If you receive an incorrect item or if items are missing from your order, please contact us immediately at info@holocenedesign.com. Provide your order number and details of the incorrect or missing items, and we will rectify the situation promptly.

13. Pre-Orders

For items available for pre-order, please note the estimated shipping date provided on the product page. Delays in production or shipping may occur, and we will keep you informed of any changes to the estimated shipping date.

14. Custom Orders

Custom orders may have longer processing and shipping times. Please refer to the specific product page for estimated timelines. We will keep you informed of the progress and any potential delays.

15. Bulk Orders

For bulk orders, please contact us directly at info@holocenedesign.com to discuss shipping options and delivery timelines. Bulk orders may have different shipping costs and delivery times depending on the order size and destination.

16. Holiday Shipping

During peak holiday seasons, shipping times may be longer due to increased demand. We recommend placing orders early to ensure timely delivery.

17. International Shipping Considerations

International orders may be subject to customs inspections, which can cause delays. Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient. Please check with your local customs office for more information.

18. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at info@holocenedesign.com.